Frequently Asked Questions
Pre-sales Questions
Q. How long have you been in business?
A. We have been providing webhosting services since March of 2003.
Q. Do you offer a moneyback guarantee? What are the conditions for eligibility?
A. We have a 30 Day unconditional money back guarantee!
Q. What's your uptime guarantee?
A. We have a 99.9%+ Uptime guarantee.
Q. What methods do you accept for payment?
A. Currently we accept payments made via Direct Credit Card Procesing and Paypal
Credit Card - VISA, MasterCard, American Express, Discover, VISA/MC debit cards.
Paypal - VISA, MC, Am. Express, VISA/MC debit cards, bank transfer, eCheck, Paypal balance.
Q: Do you have a site builder?
A: Yes we include a free site builder for all of our hosting packages. You can view demo here.
Q. What are the DNS servers for your hosting?
A. They will be emailed to you after you signup.
Q. If I go over my bandwidth limit for the month, what happens?
A. If you use up your amount of bandwidth, we will put up a suspended page for your site, heres the suspended page, http://happy.cirtexhosting.com/suspended.page/
You will not be charged for overage fees and will be able to upgrade your Plan at anytime.
Q. Can I upgrade or downgrade my account?
A. Yes, you may upgrade or downgrade your account anytime you like, just contact us.
Q. Are you a Reseller?
A. No, we're not a reseller, we have root access to and manage our own servers.
Q: Where can I speed test your connection?
A: Click here for a speedtest.
Q. Will you place any ads on my site?
A. CirtexHosting will NOT place any ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q: Can I ping one of your servers?
A: Yes, try CirtexHosting.com
Q. Is PHP Safe Mode Turned On?
A. No We have safe mode turned off.
Q. Do you offer shell access?
A. Yes we do. Please note SSH is only enabled upon request for shared hosting customers and for up to 24hrs. Also please make sure SSH is provided for your hosting package.
Q: Who is your ISP?
A: We're currently running BGP4 (border gateway routing protocol) with various ISPs to maintain the speed and uptime. If one backbone line goes down, it will balance the load to the others. If one line gets congested, it will load balance the traffic. Please visit our About Page.
Q: Do you offer any control panels, if so do you have a demo?
A: Yes, we use CPanel, for cpanel demo please go to demo.cirtexhosting.com. Resellers please click here to demo our WebHostManager.
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup instantly and your account info will be emailed to you.
Q. Are there any hidden costs, or setup fees?
A. No.
Q: How can I view my site when my domain is still propagating?
A: You'll be given the link in your welcome email after signup.
Q: Do you allow Adult Content?
A: Yes, we allow legal adult content on our hosting services.
Web Services
Q. How do I connect to my FTP server?
A. You will need to connect to yourdomain.com using your login info using a FTP Client such as CuteFTP
Q. How come I can't delete a folder via FTP?
A. Your FTP Client needs to be able to view Hidden files or you need to enable it inside your FTP Client. If you really can't delete it then just contact us.
Q. What are the mail servers?
A. POP3 and SMTP will be mail.yourdomain.com
Q. When using php or perl, I get errors related to permission denied could not open/read file, what is wrong?
A. Make sure your scripts are writeable. Simply chmod 777 the file or change the file to read/write from your ftp client.
Q. How long does it normally take for domains to use their new nameservers?
A. 24-48 hours.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. How do I use PHP5/PHP4?
A. PHP5 is enabled by default, PHP4 can be enabled by using the .php4 extension or add a .htaccess file in your folder with the line: AddHandler application/x-httpd-php4 .php .php4 .php3 .phtml
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/ or /usr/bin/mogrify or /usr/bin/convert
Q. What is the path to NetPBM?
A. The path to NetPBM is /usr/bin/ as all required files & binaries for NetPBM are located there.
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Q. What is the path to FFMPEG and FFMPEG-PHP?
A. The path to FFmpeg is /usr/local/bin/ffmpeg and yes we do support FFmpeg Hosting & FFmpeg-PHP.
(Note: We support YouTube Clone Scripts!)
Q. What is the path to MPlayer, Mencoder & FlvTool2?
A. The paths are /usr/bin/mplayer , /usr/bin/mencoder and /usr/local/bin/flvtool2
Billing
Q. How do I get the 30 day money back?
A. Simply email us your site username and password within thirty days and we process your refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted. You may also pay manually each billing cycle using the Paypal Buynow option.
Q. How do I upgrade or downgrade my account?
A. Please contact billing dept. via helpdesk for an upgrade/downgrade. Be specific which package and billing cycle you want.
Q. How do I stop billing & cancel account?
A. If you wish to close your account simply contact our helpdesk's billing dept. If you want to request for a refund please include your payment info as well. Then you'll need to cancel your paypal subscription if you have one made.
Miscellaneous
Q. Do you have banners/buttons for CirtexHosting?
A. Yes, you can find them at http://cirtexhosting.com/banners.shtml
